In this accessibility policy, "Sovereign", “we”, "our" and "us" means The Sovereign General Insurance Company, a member of the Co-operators group of companies.

Our Commitment

Sovereign commits to providing an inclusive and barrier-free environment, resulting in an accessible organization for staff, customers, and other parties who interact with or who act on our behalf. We strive to achieve a workplace free of discrimination on the basis of physical or mental disability, or medical condition. We further provide accessible products, customer service, and premises, and this plan details their delivery.

Sovereign commits to prevent barriers, and if we fail to prevent them, we identify them and remove those barriers as to not interfere with the ability to make full use of our services. Should there be accommodations that need to be made to allow persons with disabilities access to our environment, Sovereign will respond to this request and make best efforts required to find a solution in a timely manner and without additional costs to the customer. Please view our organizational commitment to Accessibility. 

Sovereign endeavours to service our customers in a manner that reflects the principles of dignity, independence, integration, and equal opportunity. We use the guiding principles of respect, ownership, collaboration, and continuous improvement to clarify expected attitudes and behaviours in our daily work life with both customers and each other.

Communication and Feedback Process

Sovereign commits to meeting the communication needs of persons with disabilities. While we do our best to ensure documents in other formats (such as PDF) are also accessible, this is not feasible in all cases. In these instances, we will consult with the individual making the request to find an alternate solution that takes their disability into consideration.

Comments on our services and how well those expectations are being met are welcomed and appreciated. Sovereign will review all customer feedback, examine its relevance to our policies and to our accessibility commitments, and identify actions or steps to rectify to the customer’s satisfaction. Feedback can be shared by email to hrsharedservices@cooperators.ca , or in written format to Human Resources at 101 Cooper Drive, Guelph, ON, N1C 0A4.

Questions Concerning This Policy

Any questions, including requests for the Co-operators group of companies’ Accessibility Compliance Report, should be directed to Human Resources at hrsharedservices@cooperators.ca.